Nolan has 20 years of experience leading product development at innovative software companies that have modernized operations in large enterprises and governments. As CEO, he founded and built a software company that ran operations for new cities in Africa and Latin America. As an executive in product and customer success, he built and deployed a mobile-first training platform that improves workforce productivity for large frontline teams and shifts legacy workflows from print to digital. Clients for whom he’s led change management initiatives include Starbucks, McDonald’s, McGraw-Hill, Houghton-Mifflin Harcourt, and Pearson. As an operations leader, he scaled outsourced content development with knowledge management partners in India.
Nolan has been a TCGen affiliate since 2019 and contributed to innovation and operations improvement projects in software and hardware product development. Outside of TCGen, he has advised Silicon Valley startups on product and customer success strategy and holds a degree in computer science from Harvard. He enjoys playing music on the violin, guitar, and piano and aims to complete a triathlon in 2024.