Process-Improvement

Learning Loops and Customer Satisfaction

Many leaders view Net Promoter Score as the standard for measuring customer satisfaction, but by itself NPS is useless for deciding what ought to change to drive improvement. Read this paper to learn how to develop habits that drive improvement in customer outcomes.

Capacity Models in Agile Development

A good capacity model is your secret weapon for improving your ability to deliver value rapidly. This paper describes how capacity models work and steps to develop your own.

Quality, Time, Scope - in the right order

Have you made a clear decision about how to order Quality, Time, and Scope in your organization? If not, you may not be getting the results you want.

Five Habits That Can Accelerate Product Development

Better development habits let your team deliver more value, faster. This paper explores five key habits that the team at Agilent’s Software division adopted to double their productivity and build competitive advantage in the contested market for laboratory informatics.

Sprints and Demos: Twin Beacons of Accountability

Two of the most effective and beneficial of these practices are sprint demos. Powered by these twin aspects of Agile, development teams of all manner of products can increase accountability and make programs faster and more predictable.

Project Efficiency: Getting More Done by Doing Less

Managers want to optimize their resources by loading them up and have them do more on the priority list to satisfy the executive suite and improve project efficiency. The optimum load is approximately 2 projects – one large and one small.

Execution: Quickly Estimating Accurate Project Schedules

The Lite Schedule Estimating Matrix is a tool that helps to estimate the amount of time a project will take in any given phase. It leverages past experience combined with the critical few, key drivers that impact a project’s schedule.

Why Retrospectives are a Waste of Time

Preparation is key to a winning retrospective. The most important goals in most programs are time to market, a winning feature set, and quality. The best method is to collect the events that impacted these factors using a timeline.

Getting a Project Back on the Rails

Setting “project boundaries and conditions” at the time of a project’s approval is an effective way to create a “contract” between the management and project teams.

New Product Development Process

A new product development process is a series of stages to turn an idea into a product that satisfies customer needs.

Agile Books: Explore the 14 Must-Read Books

Unleash the power of Agile with our handpicked selection of 14 must-read books. Enhance your project management skills, master Scrum methodologies, and transform the way you work.

The Product Management Process Explained

Learn more about the product management process, its main stages, differentiation in terms of software and hardware, examples and much more in our guide.

Product Management Frameworks: A Complete Guide

Using product management frameworks is a way to dramatically improve product management and make your products a success. Read on to find the most powerful frameworks you could use to boost your business.

Product Development Process Tools

These Product Development Process Tools are based on real life examples, and have been tested in the field with clients on multiple engagements. We often are stuck when first getting started working on a complex issue, because we don’t know how to take the first step.

Product Development Checklist

The fastest way to destroy an Agile implementation is to let functional silos get in the way. Unfortunately, it happens all the time. And it happens because many companies underestimate the organizational implications of a successful Agile implementation.

Risk Management Matrix: Anticipating and Mitigating Risk

You can’t take the risk out of invention and no project is completely risk-free. But you can reduce the risk, even in the most innovative programs. How? By anticipating it. The Risk Management Matrix is an elegant way to anticipate, manage, and mitigate product development risks.

How to “Control” an Agile Development Project

So-called “Waterfall” or “Phase-Gate” product development methodologies often give management the illusion that they are under control of the project, while they are actually just meddling and slowing it down.

Visualizing the Unexpected

Project post mortems can be an excellent tool for learning from mistakes and implementing process and decision-making improvements.

How to Manage Risk Proactively

Innovation entails many kinds of risk: technical, market, or risks related to external events. Product developers can’t avoid it, but they can do more to mitigate risks.

Change Impact Matrix: Understanding the Consequences of Changes

The Change Impact Matrix is a descriptive tool that details the scope of the changes that everyone involved in a project will face. The matrix is useful for presenting the project context to upper management when discussing the project status, schedule, and progress to plan.

Make Meetings the Best Use of Your Time (Instead of a Waste of Your Time)!

We’ve all experienced those mind-numbing meetings – there are a lot of people in the room, and many issues to resolve – but at the end of the meeting, little has been accomplished – what a waste of time and energy! One of the biggest factors driving inefficient meetings is organizational politics.

Anticipating Risks: The Risk Mind Map

The Risk Mind Map enables a team to create a comprehensive risk profile. It allows management to anticipate where risks might arise and to prepare to meet these challenges more effectively.

Team PERT Chart

Breaks projects down into tasks, shows the dependencies of one work stream on another, and provides real estimates, created by the people who actually perform the tasks.

Task Burn Down Chart

Shows the team and management how much progress they are making on a project. An improvement on Gantt Charts in that it focuses on customers, and provides a more accurate estimate of the work performed on a project in-progress.

Social Innovation Maturity Scorecard

Social Innovation enables organizations to tap the wisdom of the crowd, both inside and outside of your company. The Social Innovation Maturity Scorecard helps determine your organization's maturity l...

Schedule Prediction Accuracy Chart

The Schedule Prediction Accuracy Chart provides an early warning when a project fails to hit the schedule. This tool allows project teams to anticipate problems before they occur, and to intervene bef...

Root Cause Diagram

The Root Cause Diagram is a framework that helps you discover the ultimate cause of any outcome. Also known as the Fishbone or Ishikawa diagram, it is a graphical representation of an evidence-based m...

Project Retrospective Methodology

This overview of the TCGen methodology is utilized for Project Retrospectives and Process Reviews. These are conducted as a series of workshops that help a team constructively build a prioritized cons...

Lite and Precise Schedule Estimating Matrices

The Lite Schedule Estimating Matrix is a parametric tool that helps estimate the time to complete a given phase of a project. It creates a rough estimate using past experience combined with the critic...

Four-Fields Map

The Four-Fields Map is a graphical technique most commonly applied to cross-functional processes. It emphasizes the elements of task, teamwork, and quality, with a focus on how you do the work rather...

Circle Dot Chart

This simplified RACI helps you clarify who owns what decisions within a project.