Metrics

Learning Loops and Customer Satisfaction

Many leaders view Net Promoter Score as the standard for measuring customer satisfaction, but by itself NPS is useless for deciding what ought to change to drive improvement. Read this paper to learn how to develop habits that drive improvement in customer outcomes.

Capacity Models in Agile Development

A good capacity model is your secret weapon for improving your ability to deliver value rapidly. This paper describes how capacity models work and steps to develop your own.

The Sprint Planning Scorecard Increases Project Predictability

Agile is not just for software anymore. Many companies that develop tangible products – be they hardware or mixed software/hardware systems – are applying techniques, like the sprint scoreboard borrowed from Agile. By combining Agile with traditional processes, they are accelerating programs and delivering winning products.

How to Use OKRs in Product Management

Understand Product Management OKRs, why they are important, and how to use them to streamline your organization’s process and workflow

Product Development Metrics

Boost innovation with TCGen’s Product Development Metrics Consulting. Enhance leadership, make superior decisions, and drive remarkable growth today!

Product Development Metrics Tools

These Product Development Metrics Tools are based on real life examples, and have been tested in the field with clients on multiple engagements. We often are stuck when first getting started working on a complex issue, because we don’t know how to take the first step.

Empowering Teams Through Metrics at Apple

Four times Apple tried and failed to adopt a consistent product development process. We established a target metric with the aim of seeding the changes within the organization so that they took root.

Agile Burndown Graphs

In agile development, the team goes through the whole build/integrate/test cycle with the goal of solving the greatest number of user stories or requirements per build. Tracking the number of user stories completed per build combines many best practices into one easy-to-use system.

Staffing Ratio Matrix

The Staffing Ratio Matrix identifies overloaded individual contributors and functional bottlenecks. It indicates the relative number of projects per function, enabling better resource allocation, fast...

Schedule Prediction Accuracy Chart

The Schedule Prediction Accuracy Chart provides an early warning when a project fails to hit the schedule. This tool allows project teams to anticipate problems before they occur, and to intervene bef...

Deliverable Hit Rate Chart

The Deliverable Hit Rate Chart monitors the progress of completed tasks against a target over time. It is a graph that indicates whether programs are staying on schedule by tracking the rate of task c...